Terms of Service

Last updated: 01-08-2026

These Terms of Service (“Terms”) govern your use of the website, services, forms, and communications provided by Touching Hearts at Home (“Company,” “we,” “us,” or “our”). By accessing or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

1. Services Provided

Touching Hearts at Home provides information, coordination, and support related to in-home care services, including but not limited to:

- Service inquiries

- Appointment scheduling and coordination

- Non-medical care-related communications

- Customer support and follow-ups

We do not provide medical advice, diagnoses, or treatment.

2. Eligibility

By using our services, you confirm that:

- You are at least 18 years of age, or

- You are authorized to act on behalf of the individual receiving care.

3. User Responsibilities

You agree to:

- Provide accurate and truthful information

- Use our services only for lawful purposes

- Not misuse, abuse, or interfere with our communications or systems

Providing false or misleading information may result in suspension or termination of services.

4. Communication Consent (SMS, Email & Calls)

By submitting your contact information, you consent to receive communications from Touching Hearts at Home, including:

- SMS Messages

- Appointment reminders

- Care coordination updates

- Service-related notifications

- Customer support messages

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by replying STOP.
For help, reply HELP or contact us directly.

Consent to receive SMS messages is not a condition of purchase or service.

Email Communications

By providing your email address, you consent to receive emails including:

- Service updates

- Appointment confirmations

- Follow-ups and informational content

You may unsubscribe from non-essential emails at any time via the unsubscribe link included in our emails.

Phone Calls

You may also receive phone calls related to your inquiries, appointments, or services.

5. No Medical Advice Disclaimer

All information provided by Touching Hearts at Home is for general informational and coordination purposes only and does not constitute medical advice.

Always seek the advice of qualified healthcare professionals regarding medical conditions or treatment decisions.

6. Intellectual Property

All content, logos, text, and materials provided by Touching Hearts at Home are the property of the Company and may not be copied, reproduced, or distributed without prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Touching Hearts at Home shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

- Use or inability to use our services

- Communication delays or failures

- Reliance on information provided

8. Termination of Services

We reserve the right to suspend or terminate access to our services at any time if these Terms are violated or if required by law.

9. Third-Party Services

Our services may rely on third-party platforms (such as communication or scheduling systems). We are not responsible for interruptions or issues caused by third-party providers.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the state in which Touching Hearts at Home operates, without regard to conflict of law principles.

11. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated Terms.

12. Contact Information

If you have questions about these Terms of Service, please contact us:

Business Name: Touching Hearts at Home
Phone: (212) 201-6139
Email: [email protected]
Address: 733 3rd Avenue 16th Floor, New York, New York